Career Opportunities | TX Bank Financial Career

operations support, call center rep - boerne, San angelo

Location: Boerne, San Angelo

Reports to: Operations Officer

Summary

Call Center Representatives deliver quick reliable service by actively listening to customers request for service and working to troubleshoot and resolve customer issues in a timely manner. In addition, they help customers protect their accounts by reviewing suspicious activity reissuing compromised debit and credit card and maintaining confidentiality.

Essential Duties and Responsibilities

Provide customer service primarily by phone to external customers by responding to balance inquiries, debit card, online banking, bill pay and deposit account questions and issues, and other requests for assistance.
Supports the products and services of the bank by interfacing with other departments and employees in positive friendly attitude to ensure timely and effective customer service.
Performs various operations functions and special projects as needed from time to time and assists others to complete tasks and work assignments.
Process stop payment request, address changes, modify account profile information, etc.
Process returned mail. Place check orders.
Process online banking and bill pay requests.
Process and fulfill requests for account research.
Support internal staff regarding department products and functions.
Responsible for Social Security Administration electronic verification of deposits.
Assist with other Verification of Deposit request.
Perform debit card maintenance as requested by customer and document approval.

Education and Experience

High School diploma or equivalent.
Minimum of two years previous banking or customer service experience preferred.

Knowledge, Skills and Abilities

Must be able to multi-task.
Good listener, must have excellent organizational, writing, communication and telephone skills.
Able to make decisions with minimum supervision.
Highly reliable with the ability to maintain regular attendance and punctuality.
Aptitude for issue identification and problem solving.
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
An aptitude for conflict resolution and problem solving.
The ability to demonstrate good judgement when making decisions involving account inquiries and problem resolution.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Bilingual Spanish – Beneficial

Work Environment

Ability to operate office machines and equipment, such as personal computers, printers, copy machines, fax machines, calculators, and telephones.
Ability to communicate clearly with customers, co-workers, and others both in-person and on the telephone.
Work activities involve combinations of sitting/standing for extended periods up to 5 hours at a time, kneeling, bending, pushing, lifting, and carrying.
Ability to perform repetitive finger, hand and arm movement.
Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees.

NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.

Apply today!

Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

operations specialist - Boerne, san angelo

Location: Boerne, San Angelo

Reports to: Operations Officer

Summary

The Operations Specialist performs various daily tasks related to the back-office operations of the bank as well as handle functions that may have a regulatory, monetary, and potential reputational risk impact. Functions are time sensitive and must be adhered to by means of policy and procedures.

Essential Duties and Responsibilities

Responsible for processing incoming and outgoing wire transfers, ACH files, returned deposited items, cash letter, exception item processing adjustments.
Analyze, correct, and complete posting of non-posted items. Process non-sufficient funds items in accordance with decisions made regarding payment or returning the items.
Processes debit card disputes in accordance with Regulation E and MasterCard Visa rules.
Provide support and assistance to internal customers by serving as a resource on all deposit related topics and concerns.
Review various operations / exception reports and monitor accounts with special instructions, taking steps to address items on the reports.
Perform daily reconciliation of internal bank accounts, general ledgers, and adjustments as assigned.
Assist Operations Department with other special projects as assigned.
Cross train for other job functions as back up as needed in the department.
Keeps abreast of industry changes that will improve job function and performance.
May perform other duties as assigned.

EFT Duties and Responsibilities

Resolve debit card and ATM card fraud and other dispute cases by communicating with members, processing chargebacks, completing necessary documentation, and tracking progress of cases to completion.
Process orders and maintenance requests for debit ATM cards.
Work with card processing and ATM vendors to investigate and resolve cardholder and terminal problems in a timely manner.

ATM Duties and Responsibilities

Review ATM balancing reports provided by the vendor and research all ATM outages and discrepancies in a timely manner.

Cash Management Duties and Responsibilities

Provides Cash Management product support by reviewing set up documentation for accuracy and completing system set up of Cash Management services for business customers.
Answers phones and provides support to bank personnel and customers regarding Cash Management issues including resolution and follow up.
Ability to analyze Cash Management product set ups and trouble shoot problems which may arise with customer’s Cash Management services due to internet service or PC settings.
Interacts with vendors to manage system or customer support issues.
Communicates all customer issues/problems to management immediately.
Responsible for compliance with applicable laws, rules and regulations impacting Cash Management services.
Completes system set up of Account Analysis accounts.

Education and Experience

High School diploma or equivalent.
Two years bank operations preferred

Qualifications

Knowledge of Jack Henry Silverlake banking software is helpful.
Excellent written and oral communication skills.
Highly organized, detail oriented and the ability to work independently.
Effective verbal, written, and interpersonal communication skills with the ability to instruct others, train personnel, write reports, correspondence, and procedures, and speak clearly to customers and employees.
Ability to research, interpret, analyze, and report operations data.
Ability to make sound decisions, prioritize work, handle pressure, and meet deadlines.
Ability to work in a fast-paced environment and facilitate a team environment.
Flexible and adaptable to a changing environment.
The ability to multi-task across multiple systems and screens while speaking to customers.
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Strong team orientation and customer focus with a positive attitude.

Required Knowledge

Knowledge of Federal regulations such as Reg D, Reg E, Reg J, and others relating to wire transfers preferred.
Knowledge of Bank Secrecy Act and Anti Money Laundering rules preferred.
Knowledge of bank operations and Cash Management products including but not limited to Online Banking, RDC, ACH, Positive Pay, and Wire Transfer.
Proficiency of Microsoft Office products.

Work Environment

Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank. Position requires extended periods of standing, sitting, and computer use. In addition, travel between branches and to customers and events may be required.

NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.

Apply today!

Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

president, sonora insurance group

Location: Boerne

Reports to: President / CEO / Chairman of the Board for Sonora Bank

Summary

Overseeing budgets, staff, and producers and evaluating the success of the company.

Essential Duties and Responsibilities

Meet with the President / CEO / Chairman of the Board for Sonora Bank to access the direction of the company and ensure the company’s compliance with the stated mission.
Overseeing the operation of the company and ensuring all goals are met based on the company’s budget plan.
Oversee all business development, sales, marketing, and customer service for the agency.
Maintain awareness and knowledge of the company’s daily finances.
Analyze budget and financial reports.
Provide consistent and accurate communication to carriers, underwriting and agents through verbal and written communication.
Know the submission procedure for all types of commercial lines and personal lines policies.
Timely execution of quoting new business and processing renewal commercial lines policies.
Maintain client database accurately and consistently documenting all communications with client.
Foster a positive and collaborative relationship with all insurance carriers and brokers.
Develop and educate marketing strategies, leveraging digital channels, social media platforms, and community outreach to promote the agency, enhance brand visibility, attract new clients, and establish partnerships with local businesses and organizations as referral sources to expand market presence and generate leads.

Qualifications

A bachelor’s degree in business administration or a related field.
8-10 or more years’ experience as President or similar role
Holds a P&C license and Life and Health license in Texas.
Financial and operational knowledge of various industries.
Excellent leadership, interpersonal, and communication skills.
Strong written, verbal communication and multi-tasking skills.
Innovative and entrepreneurial mindset, motivational abilities, and the ability to find and retain talented employees.
Ability to organize, prioritize and self-manage workload.
Ability to work in a team environment, with a positive attitude, and willingness to help others.
Strong analytical, decision-making, and problem-solving skills.

Work Environment

Must be able to work under pressure and exhibit good sound judgment in making decisions pertaining to the overall health of the company. Position requires extended periods of standing, sitting, and computer use.

NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.

Apply today!

Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Financial Accountant - Boerne

Location: Boerne

Reports to: CFO

Summary

Within the Finance & Accounting department of the Bank, the Financial Accountant produces and delivers meaningful, accurate, actionable, and timely financial accounting to Managers at all levels of the organization. The Senior Financial Accountant will be an integral part of the monthly accounting process.

Essential Duties and Responsibilities

Perform month-end accounting and consolidations as directed;
Responsible for the day-to-day general ledger accounting and reconciliations, as well as financial reporting and analysis for assigned functional areas;
Lead the Accounts Payable function for the Bank;
Work closely with the Chief Financial Officer as well as the Controller to manage and support all phases of the month-end financial accounting process;
Assist in the preparation of monthly, quarterly and annual reports for Senior Management and Board of Directors meetings;
Conduct financial modeling and analysis including graphing and reporting;
Conduct special ad hoc projects and accounting projects as directed by either the Controller or Chief Financial Officer;
Perform general accounting operations as directed by the Controller.

Education and Experience

3+ years of Accounting experience required.
Bachelor’s degree in Accounting, Finance or relevant degree required;
Banking experience highly preferred.

Skills

Strong understanding / working knowledge of finance & accounting principles and internal controls;
Must be proficient in Microsoft Excel, Word and PowerPoint;
Intermediate financial modeling skills preferred;
Familiarity with Jack Henry softwares preferred;
Strong communication, analytical and data organization / interpretation skills;
Ability to anticipate and solve problems or resolve issues.

Work Environment

Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees. Position requires extended periods of sitting and computer use. In addition, travel between bank branches and to customers and events is required.

NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.

Apply today!

Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

commercial loan officer - boerne, hutto

Location: Boerne, San Angelo

Reports to: Branch Manager

Summary

The loan officer is responsible for developing new business, structuring and closing of consumer and commercial loans, as well as maintaining and servicing an existing portfolio. Proactively executes integrated sales, service and relationship strategies to support growth and retention of commercial clients that have borrowing needs for complex commercial, consumer and/or mortgage loans.

Essential Duties and Responsibilities

Maintain a working knowledge of Bank policies, procedures, and pertinent lending regulations.
Responsible for originating, underwriting, closing and servicing loans.
Maintaining and cultivating customer relationships for the bank.
Analyzing and presenting loan requests to the appropriate committee.
Monitor an existing consumer loan portfolio to ensure proper risk ratings and early identification of potential problems.
Conduct a daily review, approval and disposition of consumer overdrafts.
Meets with customers as necessary during various stages of the lending process.
Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
Negotiate terms, structure loan financing based on risk considerations and present credits for approval to appropriate levels of authority with the bank as required.
Stay abreast of new types of loans and other financial services and products in order to better meet customer’s needs.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Support the bank’s strong relationship banking culture through on-going customer contact, quality customer service and superior product knowledge.
Monitors loan repayment activities and takes necessary action to collect from past due accounts.
Aggressively seeks and obtains quality new business through client and prospect calls, referrals and cross selling efforts.
Responsible for sales, credit analysis, proper loan structuring, and client interviewing.

Education and Experience

A high school degree or equivalent is required.
Bachelor’s degree in finance, business or economics preferred.
A minimum of three years previous experience in loan operations (funding, servicing, processing); bank or credit union experience preferred
Formal credit training preferred.
Thorough knowledge of the financial services industry, indirect & direct lending products (auto loans) and services.

Skills

A strong understanding of lending and collection methods and regulations are required.
The ability to effectively communicate both orally and in written form with management, internal and external customers is required.
A strong understanding of regulatory and legal requirements pertaining to the banking industry is required.
Must be self-motivated and have an ability to work independently as well as in a team setting.
High integrity and confidentiality required.

Certifications

Lending School is preferred.

Work Environment

Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees. Position requires extended periods of sitting and computer use. In addition, travel between bank branches and to customers and events is required.

NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.

Apply today!

Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

personal banker - boerne, new braunfels

Location: Boerne

Reports to: Branch Manager

Summary

Provides a friendly atmosphere to make the customer feel at ease during the interview process for opening of new deposit accounts, completing consumer loan applications, and processing cash/deposit transactions. Provides information on all deposit accounts and consumer loan products and to cross-sell the Bank’s products.

Essential Duties and Responsibilities

Greet customers promptly upon their arrival in the bank lobby.
Conduct professional interactions with the customers throughout all transaction processes.
Open new accounts (checking, savings, certificates of deposit and IRAs).
Order checks for customers and produce temporary checks.
Issue ATM Debit cards.
Open safe deposit boxes and provide access to boxes for customers.
Promptly answer phones.
Provide customer service, answering questions about their accounts and providing research as requested.
Helping customers with Online Banking and Mobile Banking
Process deposits, cash checks, and change orders for customers.
Process night drop deposits and mail deposits. Maintain records for audit.
Sell Cashier’s Checks, Money Orders and Gift Cards.
Balance Cash Vault daily.
Redeem Savings Bonds.
Prepare Compliance Audits as required for Internal Audits.
New accounts input, (Loans, DDA, and Savings).
Process stop payment request and input on system.
Process wire transfer request and prepare Wire Transfer form for Wire Department.
Customer service-answer phones, research and balancing customer accounts.
Balance and Supply ATM weekly.

Education and Experience

High School diploma or equivalent.
Previous Teller or Personal Banker experience preferred.
Excellent organizational skills required.
Ability to communicate in a professional manner and quickly assess and prioritize customer needs when assisting customers who may be are upset or angry.
Excellent verbal, written and interpersonal communication skills required; including keen ability to communicate genuinely conveying respect, dignity and cheerfulness with all levels of staffing.
Ability to coordinate with employees across department lines.
Ability to use sound judgment when routing calls and providing information to callers.
Regular and punctual attendance is required.
Knowledge and use of computers and 10-key machines.
Ability to handle confidential information in a professional manner.
Completing assigned tasks within the deadline provided.

Work Environment

Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank. Position requires extended periods of standing, sitting, and computer use. In addition, travel between branches and to customers and events may be required.

NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.

Apply today!

Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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