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Explore Sonora Bank Job Opportunities
Essential Duties and Responsibilities
- Responsible for processing incoming and outgoing wire transfers, ACH files, returned deposited items, cash letter, exception item processing adjustments.
- Analyze, correct, and complete posting of non-posted items. Process non-sufficient funds items in accordance with decisions made regarding payment or returning the items.
- Processes debit card disputes in accordance with Regulation E and MasterCard Visa rules.
- Provide support and assistance to internal customers by serving as a resource on all deposit related topics and concerns.
- Review various operations / exception reports and monitor accounts with special instructions, taking steps to address items on the reports.
- Perform daily reconciliation of internal bank accounts, general ledgers, and adjustments as assigned.
- Assist Operations Department with other special projects as assigned.
- Cross train for other job functions as back up as needed in the department.
- Keeps abreast of industry changes that will improve job function and performance.
- May perform other duties as assigned.
- Resolve debit card and ATM card fraud and other dispute cases by communicating with members, processing chargebacks, completing necessary documentation, and tracking progress of cases to completion.
- Process orders and maintenance requests for debit ATM cards.
- Work with card processing and ATM vendors to investigate and resolve cardholder and terminal problems in a timely manner.
- Review ATM balancing reports provided by the vendor and research all ATM outages and discrepancies in a timely manner.
- Provides Cash Management product support by reviewing set up documentation for accuracy and completing system set up of Cash Management services for business customers.
- Answers phones and provides support to bank personnel and customers regarding Cash Management issues including resolution and follow up.
- Ability to analyze Cash Management product set ups and trouble shoot problems which may arise with customer’s Cash Management services due to internet service or PC settings.
- Interacts with vendors to manage system or customer support issues.
- Communicates all customer issues/problems to management immediately.
- Responsible for compliance with applicable laws, rules and regulations impacting Cash Management services.
- Completes system set up of Account Analysis accounts.
- High School diploma or equivalent.
- Two years bank operations preferred
- Knowledge of Jack Henry Silverlake banking software is helpful.
- Excellent written and oral communication skills.
- Highly organized, detail oriented and the ability to work independently.
- Effective verbal, written, and interpersonal communication skills with the ability to instruct others, train personnel, write reports, correspondence, and procedures, and speak clearly to customers and employees.
- Ability to research, interpret, analyze, and report operations data.
- Ability to make sound decisions, prioritize work, handle pressure, and meet deadlines.
- Ability to work in a fast-paced environment and facilitate a team environment.
- Flexible and adaptable to a changing environment.
- The ability to multi-task across multiple systems and screens while speaking to customers.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Strong team orientation and customer focus with a positive attitude.
- Knowledge of Federal regulations such as Reg D, Reg E, Reg J, and others relating to wire transfers preferred.
- Knowledge of Bank Secrecy Act and Anti Money Laundering rules preferred.
- Knowledge of bank operations and Cash Management products including but not limited to Online Banking, RDC, ACH, Positive Pay, and Wire Transfer.
- Proficiency of Microsoft Office products.
Essential Duties and Responsibilities
- Meet with the President / CEO / Chairman of the Board for Sonora Bank to access the direction of the company and ensure the company’s compliance with the stated mission.
- Overseeing the operation of the company and ensuring all goals are met based on the company’s budget plan.
- Oversee all business development, sales, marketing, and customer service for the agency.
- Maintain awareness and knowledge of the company’s daily finances.
- Analyze budget and financial reports.
- Provide consistent and accurate communication to carriers, underwriting and agents through verbal and written communication.
- Know the submission procedure for all types of commercial lines and personal lines policies.
- Timely execution of quoting new business and processing renewal commercial lines policies.
- Maintain client database accurately and consistently documenting all communications with client.
- Foster a positive and collaborative relationship with all insurance carriers and brokers.
- Develop and educate marketing strategies, leveraging digital channels, social media platforms, and community outreach to promote the agency, enhance brand visibility, attract new clients, and establish partnerships with local businesses and organizations as referral sources to expand market presence and generate leads.
- A bachelor’s degree in business administration or a related field.
- 8-10 or more years’ experience as President or similar role
- Holds a P&C license and Life and Health license in Texas.
- Financial and operational knowledge of various industries.
- Excellent leadership, interpersonal, and communication skills.
- Strong written, verbal communication and multi-tasking skills.
- Innovative and entrepreneurial mindset, motivational abilities, and the ability to find and retain talented employees.
- Ability to organize, prioritize and self-manage workload.
- Ability to work in a team environment, with a positive attitude, and willingness to help others.
- Strong analytical, decision-making, and problem-solving skills.
- Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
- Ensure proper identification and adherence to the Bank’s BSA Program including, but not limited to; CIP, CDD/EDD/ADD, OFAC and record keeping and retention requirements.
- Performs daily review, monitoring, and analysis of various reports, logs, and transaction data to identify trends, unusual activity, and monitor large currency activity; determines if transactions are suspicious in nature, such as kiting, significant changes in balances, cash structuring in deposits, loans payments, and certificate of deposit purchases, wire or ACH transfers, monetary instrument sales, new account openings, etc.
- Assists in the monitoring of account activity for suspicious patterns and activity, conducts suspicious activity report investigations, high risk customer/account reviews, and recommends when to file Suspicious Activity Reports (SARs).
- Assist in the filing of the SARs when necessary while maintaining a high-level of confidentiality of the SAR reporting process.
- Maintains current knowledge of the Bank Secrecy Act and all related anti-money laundering and OFAC regulations.
- Assists in the development, coordination, and facilitation of training programs to educate bank personnel about BSA related compliance requirements and procedures.
- Assists in the development and implementation of bank forms, notices and procedures and monitoring processes for compliance with the Bank Secrecy Act, OFAC and related regulations.
- Assists in the compliance with 314(a) and 314(b) (PATRIOT Act) responsibilities.
- Assists with New Account Business Risk Profiles.
- Assists in the preparation and submission of all Currency Transaction Reports (CTRs) within required timeframes.
- Performs customer and transaction analytics to identify trends and possible suspicious activity.
- Assists in the preparation of the BSA Risk Assessment and the periodic updates.
- Assists in the administration of the automated BSA/AML/Fraud system, research and resolved alerts and conducts investigations within the system.
- Assist the BSA Officer and participates/prepares for regulatory BSA Examinations and Internal/external Audits. Assists in audit preparation and resolution duties.
- Attend and complete all required classroom, computer-based, web-based and seminar training, as assigned.
- Trending analysis: Conduct manual analysis, as instructed by the BSAO, on high-risk products such as cash, international ACH, wires, early loan payoffs and accelerated loan payments, cash secured loans, etc.
- Act as BSA Department liaison with other departments and account officers to obtain documentation and/or information necessary to complete the account analysis.
- Interacts with vendor to resolve system issues.
- Participates in SAR Committee duties as assigned.
- Assists with special projects, assignments, and tasks as assigned by the BSAO.
- Must be experienced in the areas of: SAR, CTR, 3.14(a) & 3.14(b) filings.
- Must be experienced using dynamic BSA/AML monitoring systems, preferably, Yellow Hammer Fraud Detective and BSA pieces.
- Knowledge of BSA/AML/OFAC/fraud regulations.
- Strong knowledge of bank administration, lending, operations, and products/services.
- Self-motivated
- Must possess strong analytical and problem-solving skills with ability to gather, organize, and interpret data.
- Ability to formulate independent preliminary conclusions.
- Proficient in the use of personal computers and related software packages such as Microsoft Office.
- Strong attention to detail with an investigative approach.
- Ability to exercise good judgement when assessing risk.
- Ability to maintain confidentiality and adhere to bank policy and procedures.
- Demonstrates strong communication skills to include written, verbal, and interpersonal skills when communicating with others.
- Ability to use sound judgment and handles difficult situations with tact, diplomacy, and discretion.
- Ability to manage time and adhere to strict deadlines.
- Demonstrates leadership skills and competencies.
- Type 30 wpm accurately.
- Experience with AML/fraud software, such as Jack Henry, required.
- Bachelor’s degree, preferably in finance, accounting, or related discipline (MBA preferred) or more years of general banking experience (retail, operations, compliance or BSA setting) with a minimum 1 year in BSA/fraud investigations.
- Professional certification (ACAMS, ACFE, CRCM) preferred.
Within the Finance & Accounting department of the Bank, the Financial Accountant produces and delivers meaningful, accurate, actionable, and timely financial accounting to Managers at all levels of the organization. The Senior Financial Accountant will be an integral part of the monthly accounting process.
- Perform month-end accounting and consolidations as directed;
- Responsible for the day-to-day general ledger accounting and reconciliations, as well as financial reporting and analysis for assigned functional areas;
- Lead the Accounts Payable function for the Bank;
- Work closely with the Chief Financial Officer as well as the Controller to manage and support all phases of the month-end financial accounting process;
- Assist in the preparation of monthly, quarterly and annual reports for Senior Management and Board of Directors meetings;
- Conduct financial modeling and analysis including graphing and reporting;
- Conduct special ad hoc projects and accounting projects as directed by either the Controller or Chief Financial Officer;
- Perform general accounting operations as directed by the Controller.
- 3+ years of Accounting experience required.
- Bachelor’s degree in Accounting, Finance or relevant degree required;
- Banking experience highly preferred.
- Strong understanding / working knowledge of finance & accounting principles and internal controls;
- Must be proficient in Microsoft Excel, Word and PowerPoint;
- Intermediate financial modeling skills preferred;
- Familiarity with Jack Henry softwares preferred;
- Strong communication, analytical and data organization / interpretation skills;
- Ability to anticipate and solve problems or resolve issues.
The loan officer is responsible for developing new business, structuring and closing of consumer and commercial loans, as well as maintaining and servicing an existing portfolio. Proactively executes integrated sales, service and relationship strategies to support growth and retention of commercial clients that have borrowing needs for complex commercial, consumer and/or mortgage loans.
- Maintain a working knowledge of Bank policies, procedures, and pertinent lending regulations.
- Responsible for originating, underwriting, closing and servicing loans.
- Maintaining and cultivating customer relationships for the bank.
- Analyzing and presenting loan requests to the appropriate committee.
- Monitor an existing consumer loan portfolio to ensure proper risk ratings and early identification of potential problems.
- Conduct a daily review, approval and disposition of consumer overdrafts.
- Meets with customers as necessary during various stages of the lending process.
- Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
- Negotiate terms, structure loan financing based on risk considerations and present credits for approval to appropriate levels of authority with the bank as required.
- Stay abreast of new types of loans and other financial services and products in order to better meet customer’s needs.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Support the bank’s strong relationship banking culture through on-going customer contact, quality customer service and superior product knowledge.
- Monitors loan repayment activities and takes necessary action to collect from past due accounts.
- Aggressively seeks and obtains quality new business through client and prospect calls, referrals and cross selling efforts.
- Responsible for sales, credit analysis, proper loan structuring, and client interviewing.
- A high school degree or equivalent is required.
- Bachelor’s degree in finance, business or economics preferred.
- A minimum of three years previous experience in loan operations (funding, servicing, processing); bank or credit union experience preferred
- Formal credit training preferred.
- Thorough knowledge of the financial services industry, indirect & direct lending products (auto loans) and services.
- A strong understanding of lending and collection methods and regulations are required.
- The ability to effectively communicate both orally and in written form with management, internal and external customers is required.
- A strong understanding of regulatory and legal requirements pertaining to the banking industry is required.
- Must be self-motivated and have an ability to work independently as well as in a team setting.
- High integrity and confidentiality required.
Carry out the duties and responsibilities of a paying and receiving teller, performing each transaction or service in an efficient manner while maintaining a pleasant and courteous demeanor to promote quality relationships and customer satisfaction.
- Greet customers promptly upon their arrival in the bank lobby.
- Conduct congenial professional interpersonal interactions with the customers throughout all transaction processes.
- Take deposits, cash checks, and do change orders for customers.
- Work night drop deposits and mail deposits and send receipt to customer.
- Sell Cashier’s Checks, Money Orders, and Travelers checks.
- Balance bank checks weekly.
- Balance Cash Vault and ATM on a daily basis.
- Order savings bonds for customers and also cash them in.
- Remit customer’s Tax Deposits on a daily basis.
- New accounts input, (Loans, DDA, and Savings).
- Take stop payment information and input on system.
- Take wire transfer information and prepare Wire Transfer form for Wire Department.
- Customer service-answer phones, research and balancing customer accounts.
- Prepare CTR’s as needed for deposits and withdrawals of currency over $10,000.00.
- Prepare Compliance Audits as required by Internal Auditor.
- Attend Bank training and Seminars as required.
- Other duties as assigned by Supervisor.
- High School diploma or equivalent.
- Teller experience and cash handling preferred but not required.
- Knowledge and use of computers and 10-key machines.
- Ability to exercise sound judgment when taking deposits and cashing checks.
- Ability to handle confidential information in a professional manner.
- Ability to work in a fast-paced environment.
- Must possess excellent verbal, written and interpersonal communication skills; including keen ability to communicate genuinely conveying respect, dignity and cheerfulness with all levels of staffing.
- Ability to handle confidential information in a professional manner and quickly assess and prioritize customer’s needs when handling customers that are upset or angry.
- Ability to coordinate with employees in multiple departments.
- Attention to detail.
- Completing assigned tasks within the deadline provided.
- Regular and punctual attendance is required.
Provides a friendly atmosphere to make the customer feel at ease during the interview process for opening of new deposit accounts, completing consumer loan applications, and processing cash/deposit transactions. Provides information on all deposit accounts and consumer loan products and to cross-sell the Bank’s products.
- Greet customers promptly upon their arrival in the bank lobby.
- Conduct professional interactions with the customers throughout all transaction processes.
- Open new accounts (checking, savings, certificates of deposit and IRAs).
- Order checks for customers and produce temporary checks.
- Issue ATM Debit cards.
- Open safe deposit boxes and provide access to boxes for customers.
- Promptly answer phones.
- Provide customer service, answering questions about their accounts and providing research as requested.
- Helping customers with Online Banking and Mobile Banking
- Process deposits, cash checks, and change orders for customers.
- Process night drop deposits and mail deposits. Maintain records for audit.
- Sell Cashier’s Checks, Money Orders and Gift Cards.
- Balance Cash Vault daily.
- Redeem Savings Bonds.
- Prepare Compliance Audits as required for Internal Audits.
- New accounts input, (Loans, DDA, and Savings).
- Process stop payment request and input on system.
- Process wire transfer request and prepare Wire Transfer form for Wire Department.
- Customer service-answer phones, research and balancing customer accounts.
- Balance and Supply ATM weekly.
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High School diploma or equivalent.
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Previous Teller or Personal Banker experience preferred.
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Excellent organizational skills required.
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Ability to communicate in a professional manner and quickly assess and prioritize customer needs when assisting customers who may be are upset or angry.
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Excellent verbal, written and interpersonal communication skills required; including keen ability to communicate genuinely conveying respect, dignity and cheerfulness with all levels of staffing.
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Ability to coordinate with employees across department lines.
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Ability to use sound judgment when routing calls and providing information to callers.
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Regular and punctual attendance is required.
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Knowledge and use of computers and 10-key machines.
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Ability to handle confidential information in a professional manner.
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Completing assigned tasks within the deadline provided.
Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank. Position requires extended periods of standing, sitting, and computer use. In addition, travel between branches and to customers and events may be required.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.