It's not just a job, it's a way of life.
What separates Sonora Bank from the competition are the people inside--our team members. Our focus is to make sure that everyone who interacts with Sonora Bank has access to the best in customer service. And, we are looking for talented individuals who are passionate about helping others, hardworking and friendly to join us in our journey.
Our Commitment
At Sonora Bank, we believe in giving back to the communities where we live and work. When you join the Sonora Bank family, you will become part of a team that genuinely cares about making our communities a better place. Each year, the Sonora Bank team volunteers thousands of hours in our local communities. In addition, we are proud to provide significant funding to local organizations and charities.
Our Values
Safety of each other, our customers and the assets we are entrusted with
Integrity in how we work with each other, our customers and the communities where we operate
Diversity & Inclusion creating a culture that welcomes and respects all employees and customers and where everyone feels included
Open Work Environment that welcomes and encourages ideas and differing opinions without fear of retaliation
Customer Service that goes above and beyond to welcome customers to our Bank and treat them with respect and dignity at all times
Environment is considered, and included, in the way we conduct our business and the way we work to minimize our footprint
Explore Sonora Bank Job Opportunities
If you are looking for a place where you can make an impact, check out one of the great opportunities listed below!
Personal banker - san angelo
Job Title: Personal Banker
Reports to: Branch Manager
Location: San Angelo, TX
Summary
Provides a friendly atmosphere to make the customer feel at ease during the interview process for opening of new deposit accounts, completing consumer loan applications, and processing cash/deposit transactions. Provides information on all deposit accounts and consumer loan products and to cross-sell the Bank’s products.
Essential Duties and Responsibilities
- Greet customers promptly upon their arrival in the bank lobby.
- Conduct professional interactions with the customers throughout all transaction processes.
- Open new accounts (checking, savings, certificates of deposit and IRAs).
- Order checks for customers and produce temporary checks.
- Issue ATM Debit cards.
- Open safe deposit boxes and provide access to boxes for customers.
- Promptly answer phones.
- Provide customer service, answering questions about their accounts and providing research as requested.
- Helping customers with Online Banking and Mobile Banking
Process deposits, cash checks, and change orders for customers. - Process night drop deposits and mail deposits. Maintain records for audit.
- Sell Cashier’s Checks, Money Orders and Gift Cards.
- Balance Cash Vault daily.
- Redeem Savings Bonds.
- Prepare Compliance Audits as required for Internal Audits.
- New accounts input, (Loans, DDA, and Savings).
- Process stop payment request and input on system.
- Process wire transfer request and prepare Wire Transfer form for Wire Department.
- Customer service-answer phones, research and balancing customer accounts.
- Balance and Supply ATM weekly..
Qualifications
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High School diploma or equivalent.
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Previous Teller or Personal Banker experience preferred.
Experience
- Excellent organizational skills required.
- Ability to communicate in a professional manner and quickly assess and prioritize customer needs when assisting customers who may be are upset or angry.
- Excellent verbal, written and interpersonal communication skills required; including keen ability to communicate genuinely conveying respect, dignity and cheerfulness with all levels of staffing.
- Ability to coordinate with employees across department lines.
- Ability to use sound judgment when routing calls and providing information to callers.
- Regular and punctual attendance is required.
- Knowledge and use of computers and 10-key machines.
- Ability to handle confidential information in a professional manner.
- Completing assigned tasks within the deadline provided.
Work Environment
Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank. Position requires extended periods of standing, sitting, and computer use. In addition, travel between branches and to customers and events may be required.
Duties as listed in this description are not meant to be all inclusive and the employer reserves the right to add, alter, or delete duties as seen fit, with or without notice.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Operations Support – Call Center Rep
Job Title: Operations Support – Call Center Rep
Reports to: Operations Manager
Location: Boerne, TX
Summary
Call Center Representatives deliver quick reliable service by actively listening to customers request for service and working to troubleshoot and resolve customer issues in a timely manner. In addition, they help customers protect their accounts by reviewing suspicious activity reissuing compromised debit and credit card and maintaining confidentiality.
Essential Duties and Responsibilities
- Provide customer service primarily by phone to external customers by responding to balance inquiries, debit card, online banking, bill pay and deposit account questions and issues, and other requests for assistance.
- Supports the products and services of the bank by interfacing with other departments and employees in positive friendly attitude to ensure timely and effective customer service.
- Performs various operations functions and special projects as needed from time to time and assists others to complete tasks and work assignments.
- Process stop payment request, address changes, modify account profile information, etc.
- Process returned mail. Place check orders.
- Process online banking and bill pay requests.
- Process and fulfill requests for account research.
- Support internal staff regarding department products and functions.
- Responsible for Social Security Administration electronic verification of deposits.
- Assist with other Verification of Deposit request.
- Perform debit card maintenance as requested by customer and document approval.
Qualifications
- High School diploma or equivalent.
- Minimum of two years previous banking or customer service experience preferred.
Knowledge, Skills and Abilities:
- Must be able to multi-task.
- Good listener, must have excellent organizational, writing, communication and telephone skills.
- Able to make decisions with minimum supervision.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- Aptitude for issue identification and problem solving.
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
- An aptitude for conflict resolution and problem solving.
- The ability to demonstrate good judgement when making decisions involving account inquiries and problem resolution.
- Excellent interpersonal skills and the ability to build relationships with your team and customers.
- Bilingual Spanish – Beneficial
Work Environment
- Ability to operate office machines and equipment, such as personal computers, printers, copy machines, fax machines, calculators, and telephones.
- Ability to communicate clearly with customers, co-workers, and others both in-person and on the telephone.
- Work activities involve combinations of sitting/standing for extended periods up to 5 hours at a time, kneeling, bending, pushing, lifting, and carrying.
- Ability to perform repetitive finger, hand and arm movement.
- Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees.
Duties as listed in this description are not meant to be all inclusive and the employer reserves the right to add, alter, or delete duties as seen fit, with or without notice.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
commercial loan officer- bulverde
Job Title: Loan Officer
Reports to: Branch Manager
Location: Bulverde, TX
Summary
The loan officer is responsible for developing new business, structuring, and closing of consumer and commercial loans, as well as maintaining and servicing an existing portfolio. Proactively executes integrated sales, service, and relationship strategies to support growth and retention of commercial clients that have borrowing needs for complex commercial, consumer and/or mortgage loans.
Essential Duties and Responsibilities
- Maintain a working knowledge of Bank policies, procedures, and pertinent lending regulations.
- Responsible for originating, underwriting, closing and servicing loans.
- Maintaining and cultivating customer relationships for the bank.
Analyzing and presenting loan requests to the appropriate committee. - Monitor an existing consumer loan portfolio to ensure proper risk ratings and early identification of potential problems.
- Conduct a daily review, approval and disposition of consumer overdrafts
- Meets with customers as necessary during various stages of the lending process.
- Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
- Negotiate terms, structure loan financing based on risk considerations and present credits for approval to appropriate levels of authority with the bank as required.
- Stay abreast of new types of loans and other financial services and products in order to better meet customer’s needs.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Support the bank’s strong relationship banking culture through on-going customer contact, quality customer service and superior product knowledge.
- Monitors loan repayment activities and takes necessary action to collect from past due accounts.
- Aggressively seeks and obtains quality new business through client and prospect calls, referrals and cross selling efforts.
- Responsible for sales, credit analysis, proper loan structuring, and client interviewing.
Qualifications
Education & Experience
- A high school degree or equivalent is required.
- Bachelor’s degree in finance, business or economics preferred.
- A minimum of three years previous experience in loan operations (funding, servicing, processing); bank or credit union experience preferred
- Formal credit training preferred.
- Thorough knowledge of the financial services industry, indirect & direct lending products (auto loans) and services.
Skills
- A strong understanding of lending and collection methods and regulations are required.
- The ability to effectively communicate both orally and in written form with management, internal and external customers is required.
- A strong understanding of regulatory and legal requirements pertaining to the banking industry is required.
- Must be self-motivated and have an ability to work independently as well as in a team setting.
- High integrity and confidentiality required.
Certifications
- Lending school is preferred.
Work Environment
Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees. Position requires extended periods of sitting and computer use. In addition, travel between bank branches and to customers and events is required.
Duties as listed in this description are not meant to be all inclusive and the employer reserves the right to add, alter, or delete duties as seen fit, with or without notice.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
commercial loan officer - san angelo
Job Title: Commercial Loan Officer
Reports to: Branch Manager
Location: San Angelo, TX
Summary
The loan officer is responsible for developing new business, structuring and closing of consumer and commercial loans, as well as maintaining and servicing an existing portfolio. Proactively executes integrated sales, service and relationship strategies to support growth and retention of commercial clients that have borrowing needs for complex commercial, consumer and/or mortgage loans.
Essential Duties and Responsibilities
- Maintain a working knowledge of Bank policies, procedures, and pertinent lending regulations.
- Responsible for originating, underwriting, closing and servicing loans.
- Maintaining and cultivating customer relationships for the bank.
- Analyzing and presenting loan requests to the appropriate committee.
- Monitor an existing consumer loan portfolio to ensure proper risk ratings and early identification of potential problems.
- Conduct a daily review, approval and disposition of consumer overdrafts.
- Meets with customers as necessary during various stages of the lending process.
- Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
- Negotiate terms, structure loan financing based on risk considerations and present credits for approval to appropriate levels of authority with the bank as required.
- Stay abreast of new types of loans and other financial services and products in order to better meet customer’s needs.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Support the bank’s strong relationship banking culture through on-going customer contact, quality customer service and superior product knowledge.
- Monitors loan repayment activities and takes necessary action to collect from past due accounts.
- Aggressively seeks and obtains quality new business through client and prospect calls, referrals and cross selling efforts.
- Responsible for sales, credit analysis, proper loan structuring, and client interviewing.
Qualifications
Education & Experience
-
A high school degree or equivalent is required.
-
Bachelor’s degree in finance, business or economics preferred.
-
A minimum of three years previous experience in loan operations (funding, servicing, processing); bank or credit union experience preferred
-
Formal credit training preferred.
-
Thorough knowledge of the financial services industry, indirect & direct lending products (auto loans) and services.
Skills
- A strong understanding of lending and collection methods and regulations are required.
- The ability to effectively communicate both orally and in written form with management, internal and external customers is required.
- A strong understanding of regulatory and legal requirements pertaining to the banking industry is required.
- Must be self-motivated and have an ability to work independently as well as in a team setting.
- High integrity and confidentiality required.
Skills
- Lending School is preferred.
Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank. Position requires extended periods of standing, sitting, and computer use. In addition, travel between branches and to customers and events may be required.
Duties as listed in this description are not meant to be all inclusive and the employer reserves the right to add, alter, or delete duties as seen fit, with or without notice.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank Equal Employment Opportunity Statement
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
sonora bank history
Our Roots Run Deep
Sonora Bank is a Texas Tradition in Banking, opening its doors in 1900 in Sonora, Texas.
Learn more about our history and vision for the future in banking.